Veterinary Jobs in Asheville, NC

About East Asheville Family Vet
Working at East Asheville Family Vet is an unparalleled experience filled with passion and purpose. Our tight-knit team shares a profound love for what we do and the incredible community we serve. Comprised of dedicated pet care experts, we’re committed to providing the highest quality service in our brand-new, state-of-the-art facility. Join us in making a difference in the lives of pets and their families daily.

We are excited to add a part-time Client Service Representative to our team! We are looking for an individual who is good at communicating, organization, and multi-tasking and who is ready to work in a fast-paced environment. The ideal candidate would have 1-2 years prior experience working in reception or customer service. This part-time position is anticipated to work 20-24 hours per week.

Hours of Operation: Monday-Friday, 7:30 am-5:00 pm

Pay: $16-18/hr

Position Purpose
Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for, and every client has an exceptional experience.

Client Service Representative Competencies

• Patience and compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crises while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinate actions with doctors and practice team members. Provide feedback appropriately and promptly. Quickly incorporate feedback to ensure positive results. Share ideas and be open to others’ ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of doctors and sometimes patient owners and recognizing the needs of doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice
• Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas, including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments for the clinic, adhering to practice and Doctor preferences and ensuring appropriate workflow.
• Assists in updating client/patient files as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call-back list.
• Performs a backup of the computer system regularly, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor, ensuring an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits, and other take-home items.
• Handles emergencies carefully and patiently and follows established clinic policies and procedures.
• Addresses client concerns calmly and appropriately, ensuring every experience ends in satisfaction.

Requirements / Qualifications

• Full time
• High school diploma or equivalent
• Previous veterinary experience is preferred
• Client satisfaction references are preferred
• Practices OSHA safety techniques, including proper PPE

Benefits Offered

• Paid time off
• Health insurance, dental insurance, vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program
• No weekends!

Apply here →